Privacy and Cookie Policy

This policy explains how to proceed if you do not want your personal data to be collected when you visit the website and/or use the mobile application, and how you can modify the information you have already provided. This privacy policy does not apply to banners, contests, and other advertisements or promotions that we may sponsor or participate in on third-party-owned websites.

DATA CONTROLLER

The data controller is EMOBIL SNC.

TYPES OF PERSONAL DATA PROCESSED

The personal data that EMOBIL SNC may collect and/or process includes the visitor/user's full name and residential and/or temporary address.

NAVIGATION DATA

Computer systems and software procedures involved in the operation of the website or mobile application, during their normal functioning, acquire some personal data whose transmission is implicit in the use of internet communication protocols. These data are not collected to be associated with identified users; however, through processing and association with data held by third parties, they may allow user identification. This category of data includes IP addresses or domain names of computers used by persons accessing the website and registering for use or using the mobile application, addresses within the URI (Uniform Resource Identifier), request times, methods used to submit requests to the server, document size received in response, numeric code indicating the server response status (successful, error, etc.), and other parameters related to the user's operating system and computer environment. These data are used only to obtain anonymous statistical data on the use of the website and/or mobile application and to ensure their proper functioning, and are deleted immediately after processing. The data may be used to establish liability in case of data processing violations against the website.

PERSONAL DATA

We may collect personal data. Personal data are those that can determine your identity, typically including your name, residential address, username, email address, phone number, and credit card details. We may collect data provided by users solely to respond to inquiries, and such data will be processed in accordance with this policy and applicable regulations.

PERSONAL DATA VOLUNTARILY PROVIDED BY USERS

The voluntary, explicit, and discretionary submission of personal data via registration forms on this website implies the subsequent acquisition of the sender's data. These data will be processed by EMOBIL SNC to fulfill the requested service and, with your consent, to send informative and promotional materials via email.

CHILDREN'S PRIVACY

EMOBIL SNC is committed to protecting children's privacy. The website and mobile application are designed and intended for users aged 16 and older. If you are between 16 and 18 years old, you should review this privacy policy with your parents or guardians to ensure understanding. Although we are not responsible for determining our users' ages, we may conduct verification checks. If you are under 16 (please verify this age limit according to regulations in your country), you must have parental or guardian authorization to use this website and/or mobile application and to provide personal data.

PURPOSE OF DATA PROCESSING

You voluntarily decide whether to provide us with your personal data. In some cases, personal data are necessary to perform specific functions. When using the website and/or mobile application, you may be asked to provide personal data to register for contests, receive information or emails, complete surveys, or leave comments or inquiries. In these cases, EMOBIL SNC uses an exit screen containing data processing information and a consent checkbox. Rest assured that EMOBIL SNC will not collect any personal data unless you voluntarily provide it.

EMOBIL SNC processes your personal data for the purposes for which they were collected (e.g., to respond to your inquiry, provide the requested service, or send you a voucher). They may also be processed to improve our products and websites and to contact you regarding other products and services of potential interest (including those we may offer jointly with other companies). Additionally, we may share them with other companies or third parties that directly support EMOBIL SNC's activities and the development of the website and/or mobile application. The data you have provided may be supplemented with other data we hold or receive from third parties. This is conducted for marketing purposes to provide customized products and services that better meet your needs.

CONDITIONS OF PROCESSING

It is important to know that personal data are processed in accordance with applicable personal data protection laws. The data are processed by EMOBIL SNC or a data processor directly appointed by EMOBIL SNC, only for the period necessary for the purposes for which they were collected or subsequently processed. Specific security measures are applied to prevent their destruction or loss, accidental or otherwise, unauthorized access, or processing that is unlawful or contrary to the purposes for which the data were collected. In accordance with regulations, EMOBIL SNC has adopted and continues to take security measures to reduce risks regarding the confidentiality, integrity, and availability of collected and processed personal data.

SHARING, TRANSMISSION, AND DISSEMINATION OF DATA

The collected data may be transferred or shared with other companies and third parties that directly support EMOBIL SNC's activities and the development of the website and/or mobile application. Sometimes, EMOBIL SNC engages third parties for data processing and analysis. Except in the specified cases, the data will not be disclosed or provided to anyone unless in compliance with contractual and legal obligations or with users' consent. EMOBIL SNC and its data processors will transfer and process your personal data by taking appropriate measures to maintain data security.

DATA SUBJECTS' RIGHTS

EMOBIL SNC informs users that they have the right to request access to, correction or deletion of their personal data, restriction of processing, or to object to processing, as well as the right to data portability or to withdraw their consent by contacting EMOBIL SNC in writing at EMOBIL SNC (Milentija Popovića 5v/34, 11070 Beograd) or by sending an email to info@emobil.rs, addressed to the Data Protection Officer, with a copy of an identification document.

COOKIES

Cookies are text files placed by the website server on your computer's hard drive. EMOBIL SNC uses cookies to make our website easier to use and better tailored to your interests and needs. Cookies can also speed up your future activities on our website. You can disable cookies in your browser settings. Refusing cookies may prevent access to certain parts of the website or personalized content.

GOOGLE ANALYTICS

The website may use internet analytics tools such as Google Analytics and/or Unica to track your interactions with the website and store information such as when you visited, whether you have visited before, and which website referred you. The site measurement statistics may be used to personalize your experience on the website, as well as to assess – anonymously and in aggregate – the website activity statistics. We use this information to measure the effectiveness of our online presence and to compile statistical reports. Where we use Google Analytics, we may share this information with Google to help improve their products and services. Neither we nor Google will use (or authorize any third party to use) this tool to track or collect personally identifiable data about you or to associate your personal data with Google Analytics data.

PIXEL TAG

Some of the websites you visit may also collect data using pixel tags (also known as clear GIFs), which may be shared with third parties that directly support EMOBIL SNC's promotional activities and website development. For example, website usage data about visitors to our websites may be shared with our marketing agency to better target online banner advertisements on EMOBIL SNC websites. The data collected through these tracking pixels, however, is not used for personal identification, although it may be linked to your personal data.

CHANGES TO THE CURRENT PRIVACY POLICY

EMOBIL SNC regularly reviews its privacy and security policy and, if necessary, makes changes in accordance with legal, organizational, or technological advancements. Any changes to this policy will be posted on this page.